hl999 Privacy Policy — Your Information Is Our Responsibility
hl999 treats the protection of your personal information as its highest priority. This policy explains how we collect, use, and keep your information secure.
Introduction and Applicability
This privacy policy applies to all users of the hl999 platform.
1 Introduction
hl999 (referred to hereinafter as "we", "our", or "the platform") is a trusted online betting and casino service in Bangladesh. When you use our website, open an account, or use any of our services, you voluntarily share certain information with us. This privacy policy clearly explains how we collect that information, the purposes for which we use it, who we share it with, and the steps we take to keep your information secure.
This policy applies to the hl999 website, mobile application, and all related services. By using our platform, you acknowledge that you have read and agreed to this privacy policy.
This privacy policy applies only to the hl999 platform. For the privacy policies of third-party websites or services, please refer to the respective organisation's own policy.
What Information We Collect
We collect certain necessary information to improve the quality of service for you.
2 Types of Information Collected
2.1 Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — only persons aged 21 or above may use the platform)
- Email address
- Mobile number
- National ID number (where applicable)
- Address
2.2 Financial Information
We collect payment-related information to process your deposits and withdrawals. Transactions on our platform can be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
- Mobile banking account number (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Withdrawal and deposit records
2.3 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Cookies and web beacons
- Pages visited and session duration
- Referral source
2.4 Gaming and Betting Activity Information
To improve your gaming experience and ensure responsible gaming, we monitor your gaming activity, which includes bet history, win and loss records, and play time and sessions.
Purpose of Information Use
Your information is used only for specific and legitimate purposes.
3 Purpose and Legal Basis for Using Information
3.1 Account Management and Identity Verification
Collected information is used to create, maintain, and manage your account. Age verification (21+) and identity confirmation are mandatory under our policy.
3.2 Financial Transaction Processing
The necessary financial information is used to process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Withdrawals on our platform are completed within 15 minutes to 2 hours.
3.3 Customer Service
Your contact information is used to provide 24/7 live chat support in Bengali and to respond accurately to your complaints or questions.
3.4 Security and Fraud Prevention
Collected information is analysed to maintain platform security, detect fraud, and prevent unauthorised activity.
3.5 Service Improvement and Personalisation
Your information is used to customise services according to your gaming preferences and experience, and to recommend new features and games.
3.6 Responsible Gaming
Your gaming activity information is monitored to identify the risk of excessive gaming and addiction, and to provide responsible gaming tools.
We never sell your personal information to third parties or share it for commercial purposes.
Information Sharing Policy
Learn clearly when and with whom we may share your information.
4 Sharing Information with Third Parties
hl999 may share your personal information in the following circumstances and with specific parties:
4.1 Payment Processors
The minimum necessary information is shared with the relevant payment service provider to complete financial transactions via bKash, Nagad, Rocket, and Upay.
4.2 Technology and Infrastructure Service Providers
Trusted organisations providing server hosting, data storage, and cybersecurity services operate under our strict data confidentiality agreements.
4.3 Legal Obligations
It may be necessary to disclose information under court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
4.4 Corporate Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the terms of this privacy policy will continue to apply.
hl999 maintains strict data processing agreements with all third parties, and they may use information only for the specified purposes.
Cookies and Tracking Technologies
Learn how we use cookies and similar technologies.
5 Cookies Policy
Cookies are small data files stored in your browser. hl999 uses the following types of cookies:
5.1 Essential Cookies
These cookies are essential for the core functioning of the website. They maintain login sessions, security tokens, and user preferences. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to store your language preferences, display settings, and personalised experience. Without them, some features may be limited.
5.3 Analytical Cookies
These cookies are used to analyse which pages are visited most, what issues users encounter, and how the overall user experience can be improved.
It is possible to disable most cookies by changing your browser settings, but this may affect the functionality of the platform.
Information Protection and Security
We use industry-standard security technology to keep your information safe.
6 Data Protection Measures
hl999 takes both technical and organisational steps to keep your personal information secure:
- SSL Encryption: All data transmission on our platform is encrypted with SSL/TLS technology, keeping your information out of reach of third parties.
- Password Encryption: Your password is never stored directly; it is kept only as a one-way hash.
- Two-Factor Authentication: A two-step verification system is provided for additional security.
- Firewall and Security Monitoring: Our servers are under constant monitoring and are protected against unauthorised access.
- Regular Security Audits: We conduct regular security checks so that any vulnerabilities can be identified and resolved quickly.
- Access Controls: Only authorised staff can access your information, and only to the extent necessary.
Although we take the highest security measures, it is not possible to guarantee 100% security on the internet. Keep your password confidential and contact us immediately if you notice any suspicious activity.
Your Rights and Controls
You have specific rights over your personal information.
7 User Rights
As an hl999 user, you have the following rights regarding your personal information:
7.1 Right to Access Information
You may request to know what information we hold about you. If you contact us at [email protected], we will provide the information to you within a set timeframe.
7.2 Right to Correct Information
If there is incorrect or incomplete information in your account, you may request that it be corrected or updated.
7.3 Right to Request Deletion of Information
In certain circumstances, you may request the deletion of your personal information. However, it may be necessary to retain information in the case of legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. A request to opt out of marketing communications can be made at any time.
7.5 Right to Close Account
You may request to close your account at any time. Even after account closure, some information may be retained for a set period to meet legal and regulatory requirements.
To exercise any of your rights, contact our privacy team at [email protected]. We will process your request as quickly as possible.
Information Retention Period
Learn how long we retain your information and when it is deleted.
8 Data Retention Policy
hl999 does not retain your information beyond the necessary period. Our data retention policy is as follows:
- Active Account Information: Retained for as long as your account remains active.
- Financial Transaction Records: Retained for the long term in accordance with legal and regulatory obligations.
- Closed Account Information: Retained for a set period after account closure for fraud prevention and legal purposes.
- Log and Activity Information: Retained for a defined period for security purposes.
- Customer Service Communications: Retained for future reference.
After the necessary period has ended, information is securely destroyed.
Age Restrictions and Protection of Minors
hl999 strictly ensures the protection of minors.
9 Protection of Minors Policy
hl999 strictly provides services only to persons aged 21 or above. We do not knowingly collect or store the information of minors.
- Age is verified at the time of account registration.
- If we become aware that any minor's information is present in our system, we will immediately delete that information and close the associated account.
- If parents believe their child is using our services, please contact us immediately at [email protected].
hl999 services are strictly prohibited for anyone under 21 years of age. To learn more about responsible gaming, please visit our Responsible Gaming page.
Changes to This Policy
hl999 may update this privacy policy from time to time. For important changes, we will send a notification to your registered email address. If you continue to use the platform after any changes to the policy, you will be considered to have agreed to the new policy. We therefore encourage you to visit this page regularly.
Have Privacy Questions?
Our 24/7 support team is ready to answer any of your questions.