hl999 Terms and Conditions

General Terms

These terms and conditions ("Terms") form a legal agreement between the hl999 platform ("Platform", "Website" or "we") and the user ("you" or "member"). By using the hl999 website, creating an account, or using any of its services, you are fully agreeing to these terms.

hl999 is an online betting and casino platform that provides cricket betting, slots, live casino, darts, and other gaming services for users in Bangladesh. These terms are effective according to Bangladesh Standard Time (BST, UTC+6).

These terms may change from time to time. Continuing to use the platform after any changes means you have agreed to the updated terms. We will update the "Last Updated" date each time a significant change is made.

Account Registration and Management

To create an account on hl999, you must provide accurate and complete information. Each person may open only one account. Opening multiple accounts by the same person is strictly prohibited and may result in account cancellation.

Registration Requirements

• You must be at least 21 years of age.
• You must provide your real name, date of birth, and valid contact details.
• Keeping your account password confidential is your responsibility.
• The account is strictly for your personal use — placing bets on behalf of a third party is not allowed.
• Any changes to your account information must be reported to us immediately.

hl999 reserves the right to conduct identity verification (KYC) at any time. A national ID card, passport, or other government-issued document may be requested for verification. Failure to complete verification may result in account suspension or withdrawal holds.

Age Restrictions

hl999 is strictly operated for individuals aged 21 and above only. Participation by minors on this platform is strictly prohibited.

hl999 confirms age through identity verification. We are committed to keeping our platform safe for children and minors. If you know someone who is gambling as a minor, please inform us through live chat.

Deposit and Withdrawal Policy

Transactions on hl999 are processed through bKash, Nagad, Rocket, and Upay. All transactions are completed in Bangladeshi Taka (BDT / ৳).

Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• The mobile banking number linked to your account must be used for deposits.
• Deposits made under a third party's name are not accepted and will be returned.
• Once a deposit is successful, funds will be reflected in your account. If there is an issue, please contact live chat.

Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals can only be made from verified accounts.
• Withdrawals typically take between 15 minutes and 2 hours to process.
• Withdrawals will only be processed using the same method that was used to deposit.
• hl999 reserves the right to suspend withdrawals in cases of inappropriate or suspicious transactions.

Bonus & Promotion Terms

hl999 offers various bonuses and promotional offers. Each bonus has specific conditions that must be met.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw this bonus, a wagering requirement of 20 times (20x) the total bonus amount must be completed.

• The bonus can only be claimed once.
• After receiving the bonus, wagering must be completed within the specified time period.
• If the wagering requirement is not met, the bonus funds will be forfeited, but the original deposit will remain safe.
• Different contribution rates may apply when using the bonus on different games.

VIP Program

hl999's VIP Program has three tiers. By playing regularly, you can advance to a higher tier:

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

Betting & Gaming Rules

All betting and gaming activities on hl999 are conducted fairly and transparently. All games available on the platform are sourced from verified providers.

General Gaming Rules

• Once a bet is placed, it cannot be cancelled or changed, unless the platform permits it under specific circumstances.
• If a result is incorrect due to a technical error, hl999 reserves the right to void that bet and refund the original stake.
• In cricket betting (including BPL, IPL, T20, and ICC), bet outcomes will be determined based on the official results of the relevant sports governing body.
• If the internet connection is lost or the device shuts down, game progress will be saved on the server.

Cricket Betting Special Rules

In cricket betting markets, bets can be placed on any international or domestic match including those featuring the Bangladesh Tigers. If a match is cancelled or abandoned due to rain or any other reason, the relevant market rules will apply. hl999 reserves the right to suspend a market if there is any suspicion of match fixing or irregularity.

Prohibited Activities

The following activities are strictly prohibited on hl999. Violating these rules will result in immediate account closure and deposited funds may be forfeited:

• Money laundering or illegal financial activities.
• Involvement in match fixing or sports manipulation.
• Operating multiple accounts by the same person.
• Placing bets using automated software (bots) or scripts.
• Intentionally exploiting technical errors or bugs on the platform.
• Harassing, threatening, or defrauding other users.
• Unauthorised use of hl999's intellectual property or brand identity.
• Betting patterns designed to circumvent bonus terms and conditions (arbitrage betting).

If any suspicious activity is detected, hl999 will conduct an investigation and notify the relevant authorities if necessary.

Account Suspension & Closure

hl999 reserves the right to suspend or close an account at any time and for any reason. Account action may be taken in the following circumstances:

• Violation of any clause of the terms and conditions.
• Providing false or incorrect information during registration.
• Failure or refusal to complete identity verification.
• Detection of suspicious financial activity.
• Voluntary account closure at the user's own request.

If an account is closed for standard reasons, the verified balance (excluding bonuses) will be returned. If you wish to close your account yourself, please submit a request via live chat.

Limitation of Liability

hl999 is committed to providing the highest quality service through its platform. However, hl999's liability is limited in the following cases:

• Losses caused by internet disconnection or technical issues.
• Issues caused by bugs in third-party game software.
• Losses caused by unauthorized third-party access to your account (such as sharing your password).
• Service unavailability due to government restrictions or network blocks.

Gaming is an entertainment activity. hl999 is not responsible for any individual's financial losses. We encourage responsible gaming and urge all users to play within their limits. For more information, visit our Responsible Gaming page.

Privacy & Data Protection

hl999 is committed to protecting the personal information of all users. We keep all data secure using SSL encryption technology.

• Your personal information is never sold to third parties.
• Information is not disclosed to any authority except where required by law.
• Financial information is always stored in encrypted form.
• You have the right to request access to or deletion of your data.

For our complete data protection policy, please visit our Privacy Policy page.

Changes & Amendments

hl999 reserves the right to change, amend, or update these terms at any time. For significant changes, we will post a notice on the platform and update the "Last Updated" date.

If you continue using the platform after any changes, you will be considered to have automatically agreed to the new terms. We therefore recommend visiting this page regularly.

Contact Information

If you have any questions or concerns about these terms, please contact us through the following:

• Live Chat: Bengali support available 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is committed to resolving your issues promptly. For more information, you can also visit our FAQ page.